Our promise to you
The PsyToronto Guarantee
At PsyToronto, we are committed to providing thoughtful, high-quality care. Our goal is to support your well-being and help you move toward your mental health goals. Finding a therapist should feel supportive – not stressful or overwhelming – which is why we created the PsyToronto Guarantee.
What is the PsyToronto Guarantee?
The PsyToronto Guarantee is a policy put in place to protect you. It ensures that you are paired with the best therapist for your individual needs. If your first session is not the right fit, your next session with a different PsyToronto therapist is on us – or you can get a full refund of your fees.
Simply let us know at least 48 hours before the appointment so the fee can be set to $0 and the new therapist can be briefed.
Valid for the first appointment
The guarantee is only valid for the first appointment.
Attendance required
The client must have attended their first appointment.
Frequently asked questions
How long after my first appointment can I get a reimbursement or therapist switch at no cost?
You have up to one week following your initial appointment to request a reimbursement or a therapist switch.
How long do I have to redeem my free session after the guarantee has been granted?
The free session is valid for a 3-month period following the initial appointment.
Why was the PsyToronto Guarantee created?
As an organization, this is a promise we are making to our clients to help them find the best therapist on their wellness journey. It is also a confidence endorsement – we stand behind our therapists and believe in the quality of work that they do.
Does the guarantee apply to online therapy and in-person sessions?
Yes. The PsyToronto Guarantee applies to both online therapy and in-person sessions at our Toronto office.